OUR SHIPPING POLICY
PLEASE NOTE: We do not ship outside the 48 contiguous United States or to P.O Boxes or APO/FPO addresses.
Your order will typically be processed and leave our California facility within 3-5 business days. Depending on the distance, you should receive your order in 4-8 business days after your order is processed.
It is easy to track your shipment! Once we have processed your order, you will receive an e-mail including shipping confirmation and the individual tracking number assigned to your order. Check anytime to see exactly when your order is expected to arrive.
We only ship within the contiguous 48 United States. We offer FREE SHIPPING on orders of $100+ exclusive of taxes or shipping fees and a flat shipping fee of $12.99 on orders under $100.
OUR RETURNS POLICY
Unhappy with your purchase?
We will refund your money!
100% Money Back Guarantee Policy
We guarantee satisfaction with our products! In the unlikely event that your purchase arrives damaged, please contact us within 3 days of receiving your order. If you intend to give the item as a gift, please inspect the item upon receipt. In the case of damage, we will ship a replacement to you free of charge and pay return shipping on the damaged item. For the end-of-year holidays (Thanksgiving & Christmas), we extend our return policy (not damage policy) to notify us of a return to January 2nd of the new year and we will refund 100% of the cost of the product. For further details, please review our Refund Policy below.
We want you to be happy! If you're not completely thrilled with one of our items, we will refund or exchange your order with NO RESTOCKING FEE.
How It Works
The instructions below are designed to expedite the return of your purchase. Each of the steps below must be followed in order for us to provide you with a satisfactory experience.
We are so glad you are giving one of our items as a gift to a friend or loved one! It is your responsibility as the purchaser to inspect the item upon receipt of the item and notify us of any damage or issues per our policy below...NO EXCEPTIONS!
Holiday Gifts ---- For orders placed from November 20th - December 23rd
The damage policy below still applies; however, you are able to return the item if you notify us by January 2nd of the new year.
Return of an item damaged during shipment (within contiguous 48 United States).
Contact us within 3 days of delivery. Contacting us after this period voids any claim.
Email us pictures of the damage in question within 5 days of contacting us about your claim. These are required by the shipping company to file a damage claim.
UNFORTUNATELY, WE CAN MAKE NO EXCEPTIONS TO THIS POLICY!
Once we receive the pictures, our builders will review the damage. If they determine that your model is not repairable, you will be asked to destroy the item and provide proof with pictures.
If they determine the item is easily repairable (such as a cannon came loose during shipping), we will provide parts and instructions for the repair.
If they deem the item is not easily repairable but can be repaired by our builders, a replacement will be sent to you at no cost.
Place the item securely in the original package, exactly as how it was packaged on receipt. Include all paperwork, parts and accessories that were included with the model.
We will then ship another model to you at no additional cost.
Return of an item damaged during shipping (outside of contiguous 48 United States)
Same policy as above applies, but due to customs, duties and other regulations regarding shipping to foreign countries, we may ask you to destroy the model even if it is repairable. A new item will be sent to you at no additional costs. Duties, taxes, and any additional fees are non-refundable. You will need to contact the shipping company for reimbursement.
Return of an item without a Return Merchandise Authorization (RMA) Number
Sending the item back to us without prior authorization voids your eligibility for a full refund as this voids the damage claim eligibility with the shipping company. A 50% restocking fee is assessed for all orders that are returned without a valid RMA number. In addition, a 50% restocking fee will apply to all items that are returned 45 days or longer after receipt. The fee will be deducted from the total refund amount.
In the event that a return is needed, we will make arrangements for the return. Do not send it back via any other means.
Return of an item with which you are unsatisfied:
Contact us within 3 days of delivery or, for orders placed from November 20th - December 23rd, notify us by January 2nd as we realize that many of our items are gifts. Contacting us after this period voids any claim.
Obtain a Return Authorization Number from us.
Place the item securely in the original package exactly as how it was packaged when it arrived. If the model is not packaged in this way, damage might occur during shipping for which we cannot be responsible.
Include all paperwork, parts and accessories that were included with the model, display item, etc.
Ship the item back to us (at your cost) to the Merchandise Returns Address provided by us with the RMA. It is recommended that you insure the return for the purchase price in case of loss or damage. You will need to contact the shipping company for claims, if needed.
Email us the tracking number of the shipment.
We will notify you when we receive the item and we have verified that it is in salable condition.
Provided the return is in salable condition, we will process your refund within 14 days. It may take 2-3 business days to reflect on your account statement once the refund has been processed.
The refund will be in the original form of payment and will be equal to the total unit price of the items returned. This excludes shipping and handling (unless there was a shipping mistake). If shipping and handling was included in the purchase price, the actual shipping cost will be deducted from the amount refunded.
IMPORTANT NOTE: If you fail to follow the instructions above, your return/exchange will be void.
Please email us with any questions regarding our policies.